Shipping Returns

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SHIPPING RATES & LOCATIONS

Simply Fresh Scents ships to the United States (lower 48 + Alaska and Hawaii). We charge shipping (USPS Priority, calculated at checkout) on orders of $0.00 to $49.99 for the Lower 48, and shipping (USPS Priority) is FREE for orders over $50.00. We also offer additional expedited options.

Alaska and Hawaii addresses are subject to unique shipping rates based on order amount and ship-to address. Once your order is shipped, you will receive a confirmation email.

Estimated shipment transit times begin when an order is picked-up from our warehouse. Please allow up to 48 hours processing time prior to shipment.

SHIPPING TIME

We work hard to get your order from warehouse to doorstep as quickly as possible. You will receive an email with tracking information when your shipping label is generated. Orders can take up to 3 business days to process, regardless of the selected shipping option. The shipping window for your selected shipping method begins once your order is physically picked-up from our warehouse facility by the freight carrier.

Orders shipping to the Lower 48 may be in-transit for up to 14 business days from the date of purchase. Orders shipping to Alaska and Hawaii addresses may be in-transit for up to 3-4 weeks, depending on carrier volume.

SALES TAX

Simply Fresh Scents will charge sales tax in various states whenever required by state law. If you were charged sales tax, it's because we are required to charge sales tax in your state.

RETURNS

Simply Fresh Scents does not accept product returns. HOWEVER, we will gladly help navigate any concerns of damaged or defective products. If an item falls into this category, please contact support@simplyfreshscents.com within 30 days of your purchase and we'll find a way to make it right. No exchanges will be given on sale/surplus/free items.

If you purchased your product(s) from another website or retail location, please contact that retailer directly to inquire about its return policy. We are unable to provide support for product purchased in-store or on any third-party website.